RETURN POLICY

All other products including but not limited to, XUPERFAB, Honeywell Inserts, XUPERPATCHES, and Scented Stickers are final sale and cannot be returned.

We strive for 100% customer satisfaction and offer a 14-day return policy. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, clear plastic film covering the fans, and in its original packaging, including all contents. You will also need the receipt or proof of purchase. If you would like to try XUPERMASK on first to make sure it fits, please wear a fabric mask under it. If you try on XUPERMASK without a fabric mask, or if you remove the clear plastic covering the fans, your return will not be accepted.

Only items that have been purchased directly from XUPERMASK website can be returned to XUPERMASK OPCO LLC. Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Original shipping cost is non-refundable.

All other products including but not limited to, XUPERFAB, Honeywell Inserts, XUPERPATCHES, and Scented Stickers are final sale and cannot be returned.

RETURN PROCESS

  • To start a return, please fill out this form and email it to chat@xupermask.com within 14 calendar days of receipt of delivery of your order.
  • If your return is approved, we will provide you with a prepaid shipping label and a R.A. (Return Authorization) number to include in your return form. Please note, the return shipping cost in the amount of $12.99 will be deducted from your refund for domestic shipping. International shipping must be arranged by customer.
  • Items sent back to us without first requesting return authorization will not be accepted. 
    We will notify you once we’ve received and inspected your return and will notify you if the refund was approved or not. 
  • If approved, refund will be issued to your original payment method. The original shipping cost is non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund.
You can always contact us with any questions at chat@xupermask.com.
 

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

All other products including but not limited to, XUPERFAB, Honeywell Inserts, XUPERPATCHES, and Scented Stickers are final sale and cannot be returned.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items) as well as separately-purchased replaceable HEPA filters, fabric masks, cleaning solutions, etc. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

We do not currently offer any exchanges.

 V12.11.19.21