We strive for 100% customer satisfaction and offer a 14-day return policy.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused,with tags, clear plastic filmcovering the fans, and in its original packaging, including all contents. You will also need the receipt or proof of purchase. If youwould like to try XUPERMASK on first tomake sure it fits, please wear a fabric mask under it. If you try on XUPERMASK without a fabric mask, or if you remove the clear plastic covering the fans, your return will not be accepted.
Only items that have been purchased directly from XUPERMASK website can be returned to XUPERMASK OPCO LLC. Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Original shipping cost is non-refundable.
- To start a return, please fill out this form and email it to [email protected] within 14 calendar days of receipt of delivery of your order.
- If your return is approved, we will provide you with a prepaid shipping label and a R.A. (Return Authorization) number to include in your return form. Please note, the shipping cost of $12.99 will be deducted from your refund for domestic shipping. International shipping must be arranged by customer.
- Items sent back to us without first requesting return authorization will not be accepted.
- We will notify you once we’ve received and inspected your return and will notify you if the refund was approved or not.
- If approved, refund will be issued to your original payment method. The original shipping cost is non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), replaceable HEPA filters, fabric masks, cleaning solutions, etc. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
We do not currently offer any exchanges.