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Honeywell is an innovative global software and technology provider who’s created the future of connected technology, with deep experience in smart wearables and personal protective equipment.
Yes, Honeywell has been a manufacturer of leading head-to-toe Personal Protection Equipment (PPE) for decades. We partnered with Honeywell to provide a new era of smart wearables at the premium level and the technology expected for the individual who wants to stay connected and help protect others.
Measure from the tip of the nose to the back of the head and back around. If the distance falls between 20 to 26 inches (50 to 66 cm), the S/M will fit you best. If between 26 to 32 inches (66 to 81 cm), the M/L is your fit.
The quick start guide is located on the second hang tag on the fanny pack. You can also find the quick start guide and user guide on our website by going to www.xupermask.com/user
Qualcomm’s breakthrough ANC is designed to provide high-quality immersive experiences while also enabling natural noise leak-through (Ambient mode) to allow for awareness of surroundings. Get ANC fully integrated into our single-chip solutions to reduce complexity, cost, and to allow for a sleek form factor at all price points.
The Qualcomm® QCC5124 System-on-Chip (SoC) is designed to meet demand for robust, high quality, wireless Bluetooth listening experiences in small devices with low power consumption for longer audio playback.
QCC5124 architecture Is engineered for high performance with low power consumption. Power consumption can be reduced by up to 65 percent compared to our previous technology, for both voice calls and music streaming and devices are optimized to support longer audio playback in virtually all operating modes.
QCC5124 features digital active noise cancelling (ANC) technology integrated in the SoC, designed to eliminate the need for an external ANC solution. With Qualcomm TrueWireless™ technology, QCC5124 is engineered to deliver improved robustness and more evenly balanced power distribution between both earbuds, supporting longer playback time.
To play/pause music press the multi-function button located on the front of your XUPERMASK.
To increase the volume press the volume up button located on the front of your XUPERMASK.
Yes, you can wear your XUPERMASK while it is charging. The LED lights will pulse twice and stay on as you are charging. You can turn the lights off, using the light button on the front of the mask.
When plugged into a 120V outlet, it takes XUPERMASK approximately 2 hours to fully charge.
When fully charged, XUPERMASK lasts anywhere from 4-7 hours, depending on the use of fans, lights, and audio.
XUPERMASK does not recommend using other chargers to charge XUPERMASK. Using another charger could damage the XUPERMASK battery and void the product warranty.
The pucks light up to signal charging and allow for nighttime visibility.
To turn off the puck lights press the light button located on the front of your XUPERMASK.
The filters are intended for monthly use. However, if you find yourself in a highly polluted area, or if air doesn’t seem to flow as freshly into the mask, please replace your filters sooner.
You can purchase more filters on our website XUPERMASK.com
Filters are not reusable and are not washable.
There are two kinds of materials: a TPE ring (Thermoplastic Elastomer) which provides the seal function of filter to mask, and a Silicone tab which provides softness and easy removal to inhalation filter. There are no dyes in the filters.
The filters are made with HEPA meltblown (PP polypropylene microfibers with electret )
Before replacing filters, make sure the XUPERMASK is powered off. To replace front filters, unscrew front round fan covers counter-clockwise. Remove both inserts by pinching the middle of the filter and pulling outward. Do not use any sharp objects to remove the insert. Discard old inserts. Do not reuse, wash or try to clean used inserts. Replace with new inserts by aligning grooves and ensure the insert is level. Once new filter is inserted, pull off the tab. Screw front round fan covers clockwise. Do not overtighten fan covers. To replace the exhaust HEPA filter from chin area, pull tab and slide up. Discard old exhaust filter. Do not reuse, wash or try to clean used filters. Replace with new filter and press down until flush inside face gasket.
No. XUPERMASK is NOT FDA-approved and DOES NOT replace other CDC recommended preventive measures including hand washing, social distancing, or refraining from touching your face XUPERMASK is NOT a Toy and not intended for children under the age of 16 WARNING: This face mask has not been FDA cleared or approved. The product has been authorized by FDA under an EUA for use as source control by the general public as well as by HCP in healthcare settings as to help prevent the spread of infection or illness during the COVID-19 pandemic. This product is authorized only for the duration of the declaration that circumstances exist justifying the authorization of the emergency use of medical devices, including alternative products used as medical devices, during the COVID-19 outbreak, under section 564(b)(1) of the Act, 21 U.S.C. §360bbb-3(b)(1) unless the authorization is terminated or revoked sooner. The face mask is intended to be used with the HEPA filter inserts. This product, which is not for medical use or for use in a high infection risk clinical setting, is not a respiratory protective device, nor a substitute for filtering facepiece respirators or for surgical face masks. It is not intended to be used to provide liquid barrier protection or for use in high-risk aerosol generating procedures.
As of right now, XUPERMASK is only available through online purchasing, but we will soon be available in select retailers. Subsrcibe to find out more.
XUPERMASK does not currently sell the fanny pack separately.
Spot clean fanny pack with mild soap and warm water only. Do not wash. Do not dry clean. Do not tumble dry. Do not bleach.
Sometimes wearing the XUPERMASK is not possible (for example, when going through airport security). For these cases, we have provided a washable, reusable fabric mask, designed by Jose I. Fernandez.
XUPERMASK does not currently sell the fabric mask separately.
The shelf life of XUPERMASK filter products is 3 years for filters stored in the original sealed package. Storage environment: (Temperature -20℃~38℃ and Humidity < 80%).
Use unscented antibacterial wipes or alcohol wipes to gently wipe the exterior hard surface of the mask, making sure not to wipe the exposed front filter area. Use a new and clean antibacterial wipe or alcohol wipe to also gently clean the inside silicone face seal, making sure to pay extra attention to the areas that make contact with your skin. To clean the inside of the front filter compartment, earbuds, earbud docks, and other tough to reach locations, use an antibacterial wipe to soak a Q-tip. Make sure the Q-tip is damp and not overly wet. Gently wipe the inside of the front filter compartment with the Q-tip, making sure to avoid the fan below. Repeat this on both sides. Once adequately cleaned, wipe the mask with a dry towel and store XUPERMASK in a room temperature area to properly dry before use.
Spot clean XUPERMASK Strap with mild soap and warm water. Dilute a small amount (teaspoon) of dish washing liquid or gentle liquid detergent in a small bowl. Dip a cloth or small soft brush into the soap solution, making sure to wring out or shake off excess water so that it is damp but not soaked. Gently scrub areas of concern. Be careful to not snag any yarn. Also, lightly scrub the faux leather end seams, making sure not damage the material. Wipe the plastic buckle parts clean as well as the buttons and ear plug holder parts to ensure the entire mask is clean. Rinse rag with clean water then gently scrub the entire fabric knit and elastic strap to remove any soapy residue.
The XUPERMASK earbuds have passed IPX4 testing, which means they are protected against sweat and splashing water from any angle. Do not submerge XUPERMASK under water. XUPERMASK has electronic components that will fail if exposed to water. Doing so will void your warranty.
To ensure proper comfort and headphone performance, XUPERMASK comes with three sizes of soft eartips. It’s important to find the appropriate tip size for your ears. You may have to experiment to determine which tip size is the best fit for each ear — and it’s not at all unusual to find you need a different size in each ear.
XUPERMASK Earbuds should be cleaned after every use by gently wiping the buds dry. Be careful not to allow any moisture to enter the earbuds through the ports. In addition, be certain not to force any dirt or debris into the ports. Do not blow air into or vacuum the ports or nozzle.
For a more thorough cleaning, remove the eartips from the earbud, then rinse with water and a mild detergent. Allow the eartips to dry completely before reattaching them to the earbuds.
Due to the personal nature of our products, including but not limited to all XUPERMASK, XUPERGEAR, and XUPERFAB products, Honeywell Inserts, XUPERPATCHES, and Scented Stickers, are final sale and cannot be returned.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
You can contact us with any questions at firstname.lastname@example.org.
To find out more about the status of your order please contact our customer service by emailing email@example.com.
To find out more about the status of your order please contact our customer service by emailing firstname.lastname@example.org.
Yes, please contact our customer service by emailing email@example.com.
If you are interested in collaborating with XUPERMASK please contact our public relations department by emailing firstname.lastname@example.org.
If you have any press related questions about XUPERMASK please contact our public relations department by emailing email@example.com.
If you would like to work at XUPERMASK please email firstname.lastname@example.org.
For any other inquiries, please reach us at email@example.com
From the center of the mask, top to bottom measurement is ~170mm (6.7″). The full width of the mask is 275mm
(10.8″). The strap length is ~128mm (5″)
The XUPERFAB Mask comes in one size with adjustable straps to ensure
a ‘one size fits most’ style.
The XUPERFAB Mask has a slight stretch to it as it is made of cloth and fabric materials.
HOW TO CLEAN YOUR FACE OVER
- Remove filter insert and patches before cleaning.
- Hand wash face cover with mild soap and warm water. Do not bleach.
Do not tumble dry. Do not dry clean. Do not iron. Hang or lay flat to dry.
The XUPERFAB Scented Stickers can last for up to 6-8 hours.
You can buy more scented stickers on our website www.XUPERMASK.com
You can buy more XUPERPATCHES on our website www.XUPERMASK.com
You can adjust the size of you XUPERFAB by sliding the bead on the ear loops on each side; closer to ear to tighten and away from ear to loosen.
The earbud holder can be removed by separating the two rubber sizing beads on each ear loop. Then remove the earbud holder by pulling each end out from in between the ear loops and rubber beads.
Due to the stretch of the silicone material, the earbud holders most varieties of wireless headphone with a stemmed design.
You can buy more Honeywell Filter Inserts on our website www.XUPERMASK.com
Currently, we do not sell any of our XUPERBAGS separately.
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For any additional questions please email us at firstname.lastname@example.org
For any collaborations please reach out to email@example.com
For any press and public relations requests please reach out to firstname.lastname@example.org
To pair the XUPERMASK to the app just turn on your Bluetooth and location services on your phone, hold the power button on your XUPERMASK for 5 seconds, and tap the pairing
The Fan button turns on your mask’s fan when paired via Bluetooth. The in-app dial has three speed settings: high, medium, and low.
ANC stands for Active Noise Cancelling. In the app, you have the ability to turn on ANC or switch to Ambient Mode.
The XUPERMASK app can be downloaded directly from the Apple App Store and the Google Play Store.
The XUPERMASK app will give you the same functionality as the buttons on the mask (fan speed, lights, and noise-canceling). Additionally, it will allow you to access the equalizer,
The app can take you to the Xupermask web page where you can purchase your filters, other than that you cannot purchase any product in the app.
To contact our technical support team directly from the XUPERMASK app, go to the side menu, select “About,” and then go to the “Contact Us” option.
We store the name, email, date of birth, and country that you use to create your XUPERMASK account. Out of all this data, only the email is mandatory.
While in the app, you will get a notification that says your mask has a firmware update available.
You will get a notification while in the app that says your mask has a firmware update available.
To listen to music, all you need is a Bluetooth connection. Make sure your phone is connected to the mask and press play directly from your app-of-choice for music.
Yes. The six buttons on your XUPERMASK let you control your device.
Aside from the XUPERMASK, the app supports the filters by informing you when they need to be replaced.
Currently, the XUPERMASK App only supports iOS and Android.
You can use the XUPERMASK app with any Android device that runs Android 6 or above. For iOS, you can use the XUPERMASK app with any iPhone running on iOS 13 or above.
Yes, it is important to give location permissions to the app so it can use the ‘Weather feature.’ On Android, location services allow the app to find and pair to the XUPERMASK.
No, the XUPERMASK app doesn’t have support for voice control.
The firmware updates take around 10 minutes. The app must be open for the duration of the update download.
Yes. When you are updating the firmware of your XUPERMASK don’t close the application. You can still use your phone while the app is in the background but the download will be stopped until you get back to the app.
The Air Quality Indicator (AQI) provides weather and air quality information based on your current location. It provides a 24 hour and a 5 day forecast for weather conditions and air quality.
There is a battery notification for when the mask goes below 20%, notifications for firmware updates, and a notification for when your filter is about to expire.
Users can use the app without giving any contact information, this is required by the phone’s OS, not the app.
To update your app, please visit the App Store / Google Play Store and navigate to the Available Updates menu.
If your fans do not turn on from touching the in-app buttons, go to your device’s Bluetooth settings, forget your XUPERMASK device, and reconnect it.
If your lights do not turn on from touching the in-app buttons, go to your device’s Bluetooth settings, forget your XUPERMASK device, and reconnect it.
If you experience a problem within the app, swipe up from the bottom of your phone’s screen to access all open applications on iPhone or press the menu button on Android. From here, you can quit the app entirely.
If you have more questions about the app, please contact support at email@example.com