FAQ

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Honeywell is an innovative global software and technology provider who’s created the future of connected technology, with deep experience in smart wearables and personal protective equipment.

Yes, Honeywell has been a manufacturer of leading head-to-toe Personal Protection Equipment (PPE) for decades. We partnered with Honeywell to provide a new era of smart wearables at the premium level and the technology expected for the individual who wants to stay connected and help protect others.

Measure from the tip of the nose to the back of the head and back around. If the distance falls between 19 to 23 inches (48 to 58 cm), the S/M will fit you best. If between 22 to 28 inches (56 to 71 cm), the M/L is your fit.

The quick start guide is located on the second hang tag on the fanny pack. You can also find the quick start guide and user guide on our website by going to www.xupermask.com/user

Qualcomm’s breakthrough ANC is designed to provide high-quality immersive experiences while also enabling natural noise leak-through (Ambient mode) to allow for awareness of surroundings. Get ANC fully integrated into our single-chip solutions to reduce complexity, cost, and to allow for a sleek form factor at all price points.

The Qualcomm® QCC5124 System-on-Chip (SoC) is designed to meet demand for robust, high quality, wireless Bluetooth listening experiences in small devices with low power consumption for longer audio playback.

QCC5124 architecture Is engineered for high performance with low power consumption. Power consumption can be reduced by up to 65 percent compared to our previous technology, for both voice calls and music streaming and devices are optimized to support longer audio playback in virtually all operating modes.

QCC5124 features digital active noise cancelling (ANC) technology integrated in the SoC, designed to eliminate the need for an external ANC solution. With Qualcomm TrueWireless™ technology, QCC5124 is engineered to deliver improved robustness and more evenly balanced power distribution between both earbuds, supporting longer playback time.

To play/pause music press the multi-function button located on the front of your XUPERMASK.

To increase the volume press the volume up button located on the front of your XUPERMASK.

Yes, you can wear your XUPERMASK while it is charging. The LED lights will pulse twice and stay on as you are charging. You can turn the lights off, using the light button on the front of the mask.

When plugged into a 120V outlet, it takes XUPERMASK approximately 2 hours to fully charge.

When fully charged, XUPERMASK lasts anywhere from 4-7 hours, depending on the use of fans, lights, and audio.

XUPERMASK does not recommend using other chargers to charge XUPERMASK. Using another charger could damage the XUPERMASK battery and void the product warranty.

The pucks light up to signal charging and allow for nighttime visibility.

To turn off the puck lights press the light button located on the front of your XUPERMASK.

The filters are intended for monthly use. However, if you find yourself in a highly polluted area, or if air doesn’t seem to flow as freshly into the mask, please replace your filters sooner.

You can purchase more filters on our website XUPERMASK.com

Filters are not reusable and are not washable.

There are two kinds of materials: a TPE ring (Thermoplastic Elastomer) which provides the seal function of filter to mask, and a Silicone tab which provides softness and easy removal to inhalation filter. There are no dyes in the filters.

 The filters are made with HEPA meltblown (PP polypropylene microfibers with electret )

Before replacing filters, make sure the XUPERMASK is powered off. To replace front filters, unscrew front round fan covers counter-clockwise. Remove both inserts by pinching the middle of the filter and pulling outward. Do not use any sharp objects to remove the insert. Discard old inserts. Do not reuse, wash or try to clean used inserts. Replace with new inserts by aligning grooves and ensure the insert is level. Once new filter is inserted, pull off the tab. Screw front round fan covers clockwise. Do not overtighten fan covers. To replace the exhaust HEPA filter from chin area, pull tab and slide up. Discard old exhaust filter. Do not reuse, wash or try to clean used filters. Replace with new filter and press down until flush inside face gasket.

No. XUPERMASK is NOT FDA-approved and DOES NOT replace other CDC recommended preventive measures including hand washing, social distancing, or refraining from touching your face XUPERMASK is NOT a Toy and not intended for children under the age of 16 WARNING: This face mask has not been FDA cleared or approved. The product has been authorized by FDA under an EUA for use as source control by the general public as well as by HCP in healthcare settings as to help prevent the spread of infection or illness during the COVID-19 pandemic. This product is authorized only for the duration of the declaration that circumstances exist justifying the authorization of the emergency use of medical devices, including alternative products used as medical devices, during the COVID-19 outbreak, under section 564(b)(1) of the Act, 21 U.S.C. §360bbb-3(b)(1) unless the authorization is terminated or revoked sooner. The face mask is intended to be used with the HEPA filter inserts. This product, which is not for medical use or for use in a high infection risk clinical setting, is not a respiratory protective device, nor a substitute for filtering facepiece respirators or for surgical face masks. It is not intended to be used to provide liquid barrier protection or for use in high-risk aerosol generating procedures.

As of right now, XUPERMASK is only available through online purchasing, but we will soon be available in select retailers. Subsrcibe to find out more.

XUPERMASK does not currently sell the fanny pack separately.

Spot clean fanny pack with mild soap and warm water only. Do not wash. Do not dry clean. Do not tumble dry. Do not bleach.

Sometimes wearing the XUPERMASK is not possible (for example, when going through airport security). For these cases, we have provided a washable, reusable fabric mask, designed by Jose I. Fernandez.

XUPERMASK does not currently sell the fabric mask separately.

Use unscented antibacterial wipes or alcohol wipes to gently wipe the exterior hard surface of the mask, making sure not to wipe the exposed front filter area. Use a new and clean antibacterial wipe or alcohol wipe to also gently clean the inside silicone face seal, making sure to pay extra attention to the areas that make contact with your skin. To clean the inside of the front filter compartment, earbuds, earbud docks, and other tough to reach locations, use an antibacterial wipe to soak a Q-tip. Make sure the Q-tip is damp and not overly wet. Gently wipe the inside of the front filter compartment with the Q-tip, making sure to avoid the fan below. Repeat this on both sides. Once adequately cleaned, wipe the mask with a dry towel and store XUPERMASK in a room temperature area to properly dry before use. 

Spot clean XUPERMASK Strap with mild soap and warm water. Dilute a small amount (teaspoon) of dish washing liquid or gentle liquid detergent in a small bowl. Dip a cloth or small soft brush into the soap solution, making sure to wring out or shake off excess water so that it is damp but not soaked. Gently scrub areas of concern. Be careful to not snag any yarn. Also, lightly scrub the faux leather end seams, making sure not damage the material. Wipe the plastic buckle parts clean as well as the buttons and ear plug holder parts to ensure the entire mask is clean. Rinse rag with clean water then gently scrub the entire fabric knit and elastic strap to remove any soapy residue.

The XUPERMASK earbuds have passed IPX4 testing, which means they are protected against sweat and splashing water from any angle. Do not submerge XUPERMASK under water. XUPERMASK has electronic components that will fail if exposed to water. Doing so will void your warranty.

To ensure proper comfort and headphone performance, XUPERMASK comes with three sizes of soft eartips. It’s important to find the appropriate tip size for your ears. You may have to experiment to determine which tip size is the best fit for each ear — and it’s not at all unusual to find you need a different size in each ear.

XUPERMASK Earbuds should be cleaned after every use by gently wiping the buds dry. Be careful not to allow any moisture to enter the earbuds through the ports. In addition, be certain not to force any dirt or debris into the ports. Do not blow air into or vacuum the ports or nozzle.
For a more thorough cleaning, remove the eartips from the earbud, then rinse with water and a mild detergent. Allow the eartips to dry completely before reattaching them to the earbuds.

XUPERMASK strives for 100% customer satisfaction and offers a standard 14-day return policy. To be eligible for a return, your XUPERMASK must be in the same condition that you received it, unworn, unused, with tags, and in all of its original packaging. You’ll also need the receipt or proof of purchase. For more information on XUPERMASK’s return policy please visit www.xupermask.com/returnpolicy

To find out more about the status of your order please contact our customer service by emailing [email protected]

To find out more about the status of your order please contact our customer service by emailing [email protected]

Yes, please contact our customer service by emailing [email protected]

If you are interested in collaborating with XUPERMASK please contact our public relations department by emailing [email protected]

If you have any press related questions about XUPERMASK please contact our public relations department by emailing [email protected]

If you would like to work at XUPERMASK please email [email protected]

For any other inquiries, please reach us at [email protected]